THE TOOLKIT COLLECTION
01Guest Communications
SHORT STAY METHODAU / NZ
TOOLKIT 01 · INSTANT DOWNLOAD
Guest Communications Pack
Know what to say, from the first enquiry to the final thank-you.
$89 AUD · incl. GST
Secure checkout by Stripe. Links arrive by email. Word and PDF files, yours to keep.
WHAT’S INSIDE
The full contents.
Enquiries and bookings
- General enquiry
- Booking confirmation
- Discount request
- Date change request
- Additional overnight guests
- Cancellation request
- Pet enquiry
- Accessibility enquiry
Pre-arrival and check-in
- Pre-arrival essentials
- Early check-in request
- Parking instructions
- Finding the property
- Lockbox check-in
- Smart lock check-in
- Apartment building access
- Late arrival
- Luggage storage request
- Property readiness delay
During the stay
- Settling-in message
- Wi-Fi help
- Appliance instructions
- Heating and cooling
- Rubbish and recycling
- Extra linen or supplies
- Mid-stay cleaning
- Maintenance visit
- Stay extension
- Local recommendations
Problems and difficult conversations
- Noise reminder
- Visitors or occupancy concern
- Smoking or vaping concern
- Cleaning complaint
- Maintenance problem
- Lockout or access failure
- Essential service outage
- Complaint follow-up
- Refund or compensation request
- Severe weather or local disruption
Checkout
- Checkout instructions
- Late checkout request
- Departure confirmation
- Overdue checkout
- Key and fob return reminder
- Missing key or fob enquiry
After the stay
- Thank-you and honest review request
- Lost property
- Possible damage enquiry
- Damage or reimbursement follow-up
- Positive review response
- Critical review response
Six supporting resources
- Start Here guide
- Property Details worksheet
- Message Schedule
- Quick Reply Index
- AU/NZ and Platform Notes
- Clearly labelled worked example